Monday, April 1, 2019

Meet SAM, first in-mall customer service robot

Good news to all SM shoppers! We now have a new friend, SAM, the country's first ever in-mall small robot.

As part of a series of innovations designed to improve customer malling experience, SM Supermalls raises the bar in customer service with the introduction of SAM, an artificial intelligent (AI) humanoid robot programmed to deliver a smoother, more personalized and efficient interaction with customers.

Now at SM Megamall amd coming soon to other SM malls, SAM is designed to help with directions and provide mall information about the latest deals, promos and events. Equipped with an advanced face recognition technology, it can also make personalized greetings to customers once they enter the mall. Customers can chat with SAM through the SM Supermalls facebook page. It serves as 24/7 online concierge that can provide information like branch locations, malls schedules and promos, to name a few.

SAM was created in partnership with the Cal-Comp Technology (Philippines), which is a leading provider of electronic and original design manufacturing services.

Next time you visit SM Megamall, drop by Mega Atrium, Mega Fashion hall or Bank Drive and say HI to SAM for more fun, convenient and exciting malling experience.

For more information, visit SM Supermalls social media accounts @smsupermalls or at

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